Contact Us

Our Customer Service team is ready to respond to all of your questions via email on info@theeducationaltoyscollection.com. Please note: we may take longer to respond in peak periods.

I haven't received my order placed online

Toys dispatched from our warehouse are delivered using our chosen courier. Once your Toys are shipped from our warehouse you will be sent a despatch email allowing you to keep track of your delivery.

If you have opted for FREE SMS texts updating you on your delivery, with options to change your delivery date and address, please check the messages on the phone number you provided.

If you do not have your tracking number follow the instructions in the email or sign-in to your account and click on 'my purchases' for further details.

If you are unsure and require further support please contact customer services on info@theeducationaltoyscollection.com

I wish to cancel my online order

Under consumer protection regulations you have the right to cancel your order within 7 days of acceptance. If you have received the goods they must be returned unused. If you wish to cancel your order please contact customer services on info@theeducationaltoyscollection.com

I wish to enquire about the availability of a Toy in store

Please contact customer services on info@theeducationaltoyscollection.com

Please help me with an alternative enquiry.

If the topic you wish to contact us about is not included in the list above please contact customer services on info@theeducationaltoyscollection.com

Please feel free to contact us with any questions or queries you may have.

Customer Service
info@theeducationaltoyscollection.com

Mon - Fri: 9am - 5pm
Sat: 10am - 2pm

*Customer Services are closed Bank Holidays including Easter Sunday & Christmas Day