Refund policy

Returning a faulty toy by post guide

Faulty Products

We are very sorry if your purchase proves to be faulty. For a full refund or a replacement you can return to the following address:

291-305, Lytham Road,

Blackpool,

Lancashire,

FY4 1EW

Please Note: If items have exceeded the 12 month warranty period, we regret to advise you that your returns request is outside of our warranty. Our returns warranty covers toys up to 12 months from the purchase date.

We do recommend that you obtain a receipt of postage from the post office. This will cover you in the event of the item being mislaid in the post.

Our promise is to replace faulty or refund faulty items within 1 year of purchase. This does not apply to faults or damages caused by accident, neglect or misuse.

Stock may vary across at time of you wanting to return a item, should our online store not have the item available to exchange, voucher's will be issued so that you can choose an alternative toy.

Personalised products

We regret that we are unable to offer a refund or exchange on personalised, made-to-measure or perishable goods unless they are faulty.

Refunds Worldwide

Please note that refunds will be processed in the currency of the country where the online store is located.

Refunds

You are able to return a toy to the address stated below to obtain a refund. Our web team will process your refund directly onto the card used when your order was placed.

291-305, Lytham Road,

Blackpool,

Lancashire,

FY4 1EW

Please note: We regret to advise you that we can only honor refunds for unwanted toys returned within 60 working days of your purchase.

We do recommend that you obtain a receipt of postage from the post office. This will cover you in the event of the item being mislaid in the post.

Exchanges

Stock may vary across our online store, should the store not have the item available to exchange, voucher's will be issued so that you can choose an alternative toy.